FAQs

Shipping

How long does it take for an order to ship / to receive an order?

It takes 2–5 business days to create a product and fulfill your order. Shipping time depends on product availability and delivery destination. When you check out, you'll see shipping options for you to select from!

This product is made especially for you as soon as you place an order, which is why it takes us a bit longer to deliver it to you. Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!

How do I track my order?

Once your order is fulfilled you'll receive an email with tracking information. We won't judge if you check that page every day until arrival. :)

Returns & Exchanges

Do you offer returns or exchanges?

At this time we are not able to offer exchanges or returns and cannot cancel or change orders once they are submitted. Please make sure you use our sizing charts for reference when ordering to ensure you receive the right size. 

What do I do if my purchase is defective?

Please email us at thecorneliacourt@gmail.com within one week of package arrival if your item is defective in any way.

What do I do if my purchase is damaged?

Cornelia Court is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Questions

Is your question not answered here? Please reach out to thecorneliacourt@gmail.com with any questions you have.